Payments & Accounts
Rent and fee schedules, utilities billing, autopay, late fees, refunds, account changes.
Can I set up autopay?
Yes. Enable autopay in the resident portal to avoid missed payments. You can log in to your resident portal by tapping here, then choosing your location.
Do you accept split payments?
Sometimes. Availability depends on the portal and fees. Check your community office, you can find a list of communities with their phone numbers here.
How are utilities billed?
Flat rate, ratio billing, or sub metered. Your lease explains the method and timing.
How do I pay online?
Use the resident portal to pay by bank account or card. Receipts are emailed. You can log in to your resident portal by tapping here, then choosing your location.
How do I update my account or add an authorized payer?
Update profiles in the resident portal or contact your community office to add authorized users. You can log in to your resident portal by tapping here, then choosing your location.
Is there a grace period for payments?
Some communities offer a short grace period. Late fees apply after that window.
What happens if my payment bounces?
A returned payment fee may be charged, and you may need to use certified funds.
When is rent or site fee due each month?
Typically due on the first of the month. See your lease for exact dates.
When will my security deposit be returned after move-out?
After move-out and inspection, deposits are processed within the timeline set by state law.
Which fees should I expect besides rent?
Utilities, trash, pet, or admin fees may apply. Your lease lists all standard charges.
Leasing & Reservations
Maintenance
Payments & Accounts
Rules & Policies
