Questions
At Wilton, we're here for our residents. Find quick answers to common questions and everyday needs.
Leasing & Reservations
Maintenance
Payments & Accounts
Rules & Policies
A government ID, proof of income, rental history, and a completed application. Requirements can vary. You can find the application on this page by selecting your location, then selecting “Resident Application”.
Yes. We review credit, criminal, and rental history to meet community standards and safety.
Often yes. Fees cover screening or hold a home or site. Amounts vary by community.
Apartments and homes typically run 12 months. RV stays range from daily to long term.
Usually, yes with a hold fee. Final approval is required before move in or arrival.
Submit through the resident portal or call the office. Include photos if helpful.
Fire, active leaks, no heat in freezing temperatures, sewer backups, or safety concerns. If you have an emergency, find the after-hours emergency contact number on your property’s page. You can find a list of all properties here.
Most non-emergency requests are handled within a few business days based on priority.
Yes for common issues. Scheduled treatments vary by season and property type.
We handle common areas. Yard or lot care depends on your lease and home type.
Typically due on the first of the month. See your lease for exact dates.
Some communities offer a short grace period. Late fees apply after that window.
Use the resident portal to pay by bank account or card. Receipts are emailed. You can log in to your resident portal by tapping here, then choosing your location.
Yes. Enable autopay in the resident portal to avoid missed payments. You can log in to your resident portal by tapping here, then choosing your location.
Sometimes. Availability depends on the portal and fees. Check your community office, you can find a list of communities with their phone numbers here.
Most communities set evening quiet hours. Be considerate of neighbors at all times.
Leash and always clean up after pets. Breed, size, and count rules may apply. To see your community’s pet policy, tap here and then select your community to see the policy documents.
Many communities restrict smoking indoors and near shared spaces. Follow posted guidelines.
Use your full address. Package lockers or office pickup may be available.
Yes, with reservations when required. Follow capacity limits and cleanup rules.
